§ 1 Information on the collection of personal data

(1) In the following, we provide information about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior.

(2) The controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is BELFOR Europe GmbH, Keniastrasse 24, 47269 Duisburg, info@belfor.com (see our legal notice). You can contact our data protection officer at privacy@belfor.com or at our postal address with the addition “the data protection officer”.

(3) When you contact us or report a claim by e-mail, the data you provide (your e-mail address, your name and telephone number if applicable) will be stored by us in order to answer your questions. We will delete the data arising in this context after storage is no longer necessary, or restrict processing if there are statutory retention obligations.

§ 2 Your rights

(1) You have the following rights vis-à-vis us with regard to your personal data:

Right of access,
Right to rectification or erasure,
Right to restriction of processing,
Right to object to processing,
right to data portability.

(2) You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

§ 3 Collection of personal data when visiting our website

When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • amount of data transferred in each case
  • Website from which the request originates
  • browser
  • Operating system and its interface
  • Language and version of the browser software.

§ 4 Further functions and offers of our website

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. To do so, you must generally provide additional personal data that we use to provide the respective service and to which the aforementioned data processing principles apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.

(3) Furthermore, we may pass on your personal data to third parties if we offer participation in promotions,

competitions, contracts or similar services together with partners. You will receive more detailed information on this when you provide your personal data or in the description of the offer below.

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.

§ 5 Newsletter

(1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

(2) We use the so-called double opt-in procedure to subscribe to our newsletter. This means that after you have registered, we will send you an e-mail to the specified e-mail address in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses you use and the times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

(3) The only mandatory information for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and is used to address you personally. After your confirmation, we will store your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR.

(4) You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in every newsletter e-mail, by e-mail to [Newsletter@belfor.com] or by sending a message to the contact details given in the imprint.

§ 6 Objection or revocation against the processing of your data

(1) If you have given your consent to the processing of your data, you can revoke this at any time. Such a revocation affects the permissibility of the processing of your personal data after you have given it to us.

(2) If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if, in particular, the processing is not necessary for the performance of a contract with you, which is described by us in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either discontinue or adapt the data processing or point out to you our compelling reasons worthy of protection on the basis of which we will continue the processing.

(3) Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your objection to advertising using the following contact details: BELFOR Europe GmbH, Keniastrasse 24, 47269 Duisburg, info@belfor.com.

§ 7 Requirements for the transfer of personal data to third countries

(1) For the exceptional cases in which personal data is transferred to countries outside the European Economic Area (EEA), i.e. to third countries, this takes place under the conditions of Art. 44 et seq. GDPR.

(2) The European Commission certifies that some third countries have a level of data protection comparable to the EEA standard by means of so-called adequacy decisions. In other third countries to which personal data may be transferred, however, there may not be a consistently high level of data protection due to a lack of legal provisions. If this is the case, we ensure that data protection is adequately guaranteed. This is possible via binding corporate rules, standard contractual clauses of the European Commission for the protection of personal data pursuant to Art. 46 para. 1, 2 lit. c GDPR (the standard contractual clauses of 2021 are available at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021D0915&locale-en), certificates or recognized codes of conduct.

§ 8 Processing of data from your end devices (“Cookie Policy”)

(1) In addition to the above-mentioned data, technically necessary and, optionally, technically unnecessary cookies are stored on your computer if you have given your consent. Cookies are small text files that are stored on your hard disk and assigned to the browser you are using and through which certain information flows to the body that sets the cookie (in this case us). They are used to make the website more user-friendly and effective overall. When you access our website and at any time thereafter, you have the choice of whether you generally allow cookies to be set or which individual additional functions you would like to select. You can make changes via our Consent Manager.

(2) Mandatory functions that are technically necessary to display the website: The technical structure of the website requires us to use technologies, in particular cookies. Without these technologies, our website cannot be displayed (completely correctly) or the support functions could not be enabled. These are basically transient cookies that are deleted at the end of your visit to the website, at the latest when you close your browser. Please note that if you select “Reject all” in the Cookie Consent Manager, technically necessary cookies will still be set when you open the page. You cannot deselect these cookies if you wish to use our website. The individual cookies can be seen in the Consent Manager. The legal basis for this processing is Art. 6 para. 1 sentence 1 lit. f GDPR.

(3) Optional cookies if you give your consent: We only set various cookies after you have given your consent, which you can select when you first visit our website via the so-called cookie consent tool. The functions are only activated if you give your consent and can be used in particular to enable us to analyze and improve visits to our website, to make it easier for you to use different browsers or end devices, to recognize you when you visit us again or to place advertising (possibly also to tailor advertising to your interests, measure the effectiveness of advertisements or show interest-based advertising). The legal basis for this processing is Art. 6 para. 1 sentence 1 lit. a GDPR. You can withdraw your consent at any time without this affecting the lawfulness of processing up to the point of withdrawal.

The functions we use, which you can select and revoke individually via the Consent Manager, are described below.

§ 9 Web Analytics

Use of Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google Inc (“Google”). Google Analytics uses cookies that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. We would like to point out that there is currently no adequate level of protection for the transfer of data to the USA. Therefore, we cannot currently guarantee that this cookie provider can guarantee an equivalent level of data protection as we can when processing your data.

(2) The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

(3) You can prevent the storage of cookies by selecting the appropriate settings in the cookie banner or in the cookie settings; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This means that IP addresses are further processed in abbreviated form, so that they cannot be linked to a specific person. If the data collected about you is personally identifiable, it is immediately excluded and the personal data is deleted immediately.

(5) Information from the third-party provider: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

Terms of use: http://www.google.com/analytics/terms/de.html,

overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html,

as well as the privacy policy: http://www.google.de/intl/de/policies/privacy.

(6) This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under “My data”, “Personal data”.

§ 10 Social Media

Use of social media plug-ins

(1) We currently use the following social media plug-ins: Facebook, LinkedIn and YouTube. We use the so-called two-click solution. This means that when you visit our website, no personal data is initially passed on to the providers of the plug-ins. You can recognize the provider of the plug-in by the marking on the box above its initial letter or the logo. We give you the option of communicating directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it will the plug-in provider receive the information that you have accessed the corresponding website of our online offering. In addition, the data mentioned under § 3 of this declaration will be transmitted. In the case of Facebook, according to the respective providers in Germany, the IP address is anonymized immediately after collection. By activating the plug-in, your personal data is therefore transmitted to the respective plug-in provider and stored there (for US providers in the USA).

YouTube videos are embedded on our website and can be accessed from our website. The embedded videos are provided by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (hereinafter “YouTube”). The legal basis for data processing in the course of playing embedded YouTube videos is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. We would like to point out that by playing an embedded YouTube video, YouTube sets the cookie called CONSENT.

(2) We have no influence on the data collected and data processing operations, nor are we aware of the full extent of data collection, the purposes of processing or the storage periods. We also have no information on the deletion of the data collected by the plug-in provider.

(3) The plug-in provider stores the data collected about you as usage profiles and uses these for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to display needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. We offer you the opportunity to interact with the social networks and other users via the plug-ins so that we can improve our offering and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 sentence 1 lit. f GDPR.

(4) The data transfer takes place regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected by us will be assigned directly to your existing account with the plug-in provider. If you click the activated button and, for example, link the page, the plug-in provider also saves this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, but especially before activating the button, as this way you can avoid being assigned to your profile with the plug-in provider.

(5) We would like to point out that there is currently no adequate level of protection for data transfers to the USA. Therefore, we cannot currently guarantee that the US providers mentioned here can guarantee an equivalent level of data protection as we can when processing your data.

(6) Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the data protection declarations of these providers provided below. There you will also find further information on your rights in this regard and setting options to protect your privacy.

(7) Addresses of the respective plug-in providers and URL with their data protection notices:

a) Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications

b) Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de.

c) Twitter, Inc, 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy.

d) LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland; https://www.linkedin.com/legal/privacy-policy?trk=content_footer-privacy-policy

e) Youtube: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; https://policies.google.com/privacy?hl=de

§ 11 Application documents

(1) You have the opportunity to find out about our current vacancies on the BELFOR careers website www.belfor-jobs.com.
From there, you have the option of applying to us directly online (using a form).

(2) This careers website is also maintained for other companies belonging to the BELFOR Group under the responsibility of BELFOR Europe GmbH, Keniastrasse 24, 47269 Duisburg, info@belfor.com (see our legal notice). You can contact our data protection officer at privacy@belfor.com or at our postal address with the addition “the data protection officer”.

BELFOR Europe GmbH provides the data to the responsible BELFOR company, which uses this data independently and exclusively for the purpose of processing your application for the purposes of recruitment, personnel selection, employment and quality assurance as the controller in accordance with Art. 4 para. 7 of the EU General Data Protection Regulation (GDPR). A list of the countries in which BELFOR is represented can be found here. The respective privacy policy in your language is also available there.

(3) We process your personal data exclusively for the purpose of your application for an employment relationship, insofar as this is necessary for the decision on the establishment of an employment relationship with us. The legal basis for this is Art. 6 para. 1 lit. b) GDPR and § 26 para. 1 in conjunction with. para. 8 sentence 2 BDSG (job advertisement and implementation of pre-contractual measures) and Art. 6 para. 1 lit. f) GDPR for unsolicited applications. Your personal data will be treated confidentially. In order to handle the application process, it may be necessary for employees of the HR department, the respective specialist department and any responsible bodies such as the works council or representatives of the severely disabled to have access to your personal data. Should the data be required for legal prosecution after completion of the application process, data processing may be carried out on the basis of the requirements of Art. 6 GDPR, in particular to safeguard legitimate interests in accordance with Art. 6 para. 1 lit. f) GDPR. Our interest then lies in the assertion of or defense against claims.

(4) Folgende Daten können von uns im Bewerbungsverfahren verarbeitet werden:

  • Stammdaten (Anrede, Vorname, Name, ggfs. Geburtsdatum)
  • Kontaktdaten (Anschrift, Telefon- bzw. Mobilfunknummer, private E-Mail-Adresse)
  • Bewerbungsdaten (z.B. Profilbild sowie weitere Dokumente wie z.B. Lebenslauf, Anschreiben, Gesamtbewerbung, Zeugnisse).

(5) Nach Abschluss des Bewerbungsverfahrens werden Ihre Daten grundsätzlich nach spätestens sechs Monaten gelöscht. Falls Sie in die Berücksichtigung für weitere Stellen eingewilligt haben, speichern wir Ihre personenbezogenen Daten für einen Zeitraum von sechs Monaten nach Erteilung der Absage. Aufgrund von landesspezifisch festgelegten Aufbewahrungsfristen können hiervon abweichende Fristen gelten. Im Fall einer erfolgreichen Bewerbung übernehmen wir Ihre Bewerbungsunterlagen in Ihre Personalakte.

6) The provision of the data is not required by law or contract. You are not obliged to provide the data. However, if you do not provide the data, it will not be possible to carry out an application process and, if applicable, recruitment.

(7) We use a specialized software provider for the application process. This provider acts as a service provider for us and may also obtain knowledge of your personal data in connection with the maintenance and servicing of the systems. We have concluded an order processing contract with this provider, which ensures that the data processing is carried out in a permissible manner.

(8) Ihre Bewerberdaten werden nach Eingang Ihrer Bewerbung von der Personalabteilung gesichtet. Weitere Leserechte werden je nach Erforderlichkeit an Abteilungsverantwortliche gewährt. Dann wird der weitere Ablauf abgestimmt. Im Unternehmen haben grundsätzlich nur die Personen Zugriff auf Ihre Daten, die dies für den ordnungsgemäßen Ablauf unseres Bewerbungsverfahrens benötigen.

(9) Mit Ihrer ausdrücklichen Einwilligung gem. Art. 6 Abs. 1 lit. a) DSGVO werden wir Ihre Bewerbung auf weitere Einsatzmöglichkeiten in unserem Unternehmen prüfen und Ihr Profil dafür gegebenenfalls auch an andere Fachbereiche in unserem Unternehmen weiterleiten. Sie können Ihre Einwilligung hierzu jederzeit widerrufen.

§ 12 Online claims notification

(1) You have the option of reporting a claim online on our website using a corresponding form.

(2) The data required for damage documentation is generally collected and processed in accordance with Art. 6 para. 1 lit. b GDPR for the fulfillment of a contract. If the processing is not based on a contract, the processing is carried out on the basis of consent pursuant to Art. 6 para. 1 lit. a GDPR.

(3) The following data is collected during online claims reporting:

  • Salutation
  • First name
  • Surname
  • Your address
  • Telephone number
  • E-mail address
  • Address of the damage location
  • Owner status
  • Insurance employee status
  • Insurance claim
  • Insurance company
  • Time of the damage
  • Cause of damage
  • Areas affected

(4) In addition, the following data can be provided voluntarily:

  • Company
  • Mobile phone number
  • Policy number
  • Claim number Insurance
  • Floor
  • Number of rooms affected
  • Approximate size of affected areas (in square meters)
  • Contamination status
  • Data on the building fabric
  • Necessity of safety measures
  • Status of previous documentation

(5) We process the data collected as part of the online damage report only for the stated purpose. The data will not be passed on to third parties.

(6) Your personal data that we have collected through the online damage report will only be stored for as long as is necessary to fulfill the purpose and/or for as long as a legal basis exists.

§ 13 Processing of data in the context of business correspondence

(1) In the context of our business correspondence, we collect the following data from you

  • Name
  • Contact details
  • E-mail address
  • If applicable, function and affiliation to a company
  • Further data that you transmit to us

(2) We process these data in order to be able to correspond with you and to process the respective request in the best possible way. The legal basis for this processing is, in accordance with Art. 6 (1) point b GDPR, either the obligation to fulfill a contract or pre-contractual measures, since we assume that your business correspondence concerns our business offers. In addition, data processing in the context of business correspondence may also be based on our legitimate interest in accordance with Art. 6 (1) point f GDPR. We assume this to be the case because an enquiry may also relate to topics that are neither based on an existing contract nor pre-contractual.

If you have a business relationship with us, further purpose-related data may be collected, about which you will be informed at the appropriate place in this data protection declaration.

(3) As part of our business relationship, your personal data may be passed on or disclosed to processors. These may also be located outside the European Economic Area (EEA), i.e. in third countries. Such processing is carried out exclusively to fulfill contractual and business obligations and to maintain your business relationship with us (legal basis is Art. 6 para. 1 lit b or lit. f in each case in conjunction with Art. 44 et seq. GDPR). You can find more information on this under § 7.

(4) Your personal data that we have collected in the course of business correspondence will only be stored for as long as necessary to fulfill the purpose and/or if there is a legal basis.

Your data is provided for the purposes of business correspondence because you are in contact with us regarding various matters relating to a contract. In this regard, you only need to provide the data that we need to clarify your request. Without this data, it is generally not possible to correspond with you.